Refund policy

Return and Refund Policy

Postcard House products are made to order. Each print, framed print, or gallery wall set is produced specifically after your order is placed.

Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, size changes, color preference, accidental duplicate orders, or items that were ordered by mistake.

We do want every order to arrive correctly and in good condition. If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery so we can review the issue and help make it right.

To report an issue, contact us at:

hello@postcardhouse.com

Please include:

your order number
the email address used at checkout
clear photos of the item
clear photos of the packaging, if the package arrived damaged
a brief description of the issue

Eligible issues may include:

damaged print or frame
incorrect artwork
incorrect size or format
manufacturing defect
significant print flaw
item damaged during shipping

If your issue is approved, we may offer a replacement, refund, or other appropriate resolution depending on the situation.

Returns

Please do not send items back without contacting us first. Items sent back without prior approval may not be accepted.

Because our products are fulfilled by production partners, the return address may vary depending on the item and the issue. If a return is required, we will provide instructions after reviewing your request.

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, misprinted, or incorrect item.

Cancellations and order changes

Orders are sent into production quickly. If you need to cancel or change an order, contact us as soon as possible at hello@postcardhouse.com.

We will do our best to help, but once an item has entered production, we may not be able to cancel or modify the order.

Non-returnable items

The following items are generally not eligible for return or exchange:

made-to-order prints
framed prints
gallery wall sets
sale items
gift cards
items ordered in the wrong size or format
items with minor color differences caused by screen settings
items damaged after delivery

Exchanges

Because each item is made to order, we do not offer standard exchanges. If you would like a different size, format, or artwork, you will need to place a new order.

If your item arrived damaged, defective, misprinted, or incorrect, contact us and we will review the issue.

Refunds

If a refund is approved, it will be issued to your original payment method. Once approved, refunds are typically processed within 10 business days, though your bank or credit card company may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@postcardhouse.com.